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Hospitality training by Happierdays

The Essential Journey

A hands-on hospitality training full of recognisable examples from aviation, high-end hospitality and real workplaces. No long or dusty theory, but energising insights you and your team apply the very next day.

Plan a training How it works
During the training the guest journey is explained on a flip chart with sticky notes
9.2average participant score, from 88 reviews
2 hoursat your own location, with your whole team
Tailoredfrom small businesses to large internationals
01

Why this training

Sound familiar? You come home from a fantastic training, but the next day you wonder how to actually put it into practice. That's exactly what we focus on.

Drawing on years of experience in high-end hospitality and my work as a purser in aviation, we developed The Essential Journey: a practical training centred on experience, energy and genuine attention. Including surprising neuropsychology on how hospitality, atmosphere and experience really work in your guests' brains.

02

The essentials

We start with the basic principles, also known as the essentials. With these principles you can excel at hospitality in any role, whether you're behind the bar, at the front desk or on the phone with customers.

03

The guest journey

Then we follow your guest's journey together, in three steps:

  1. Warm welcomeHow do you make the best first impression on every guest, however different they are?
  2. Comfortable stayWith real-life examples from aviation and more, you'll create the most comfortable stay possible in no time.
  3. Memorable byeThe most important moment. Thanks to your personal touch, guests remember you and your organisation better than ever. From now on, they're fans.
When we shine, your staff shine. When your staff shine, your guests shine.
04

Sparkle Ambassadors

By the end of the training there are plenty of practical tools ready. The participants, now true Sparkle Ambassadors, can apply them right away. Many ambassadors went before you and rate the training 9.2 on average, because they can use it in practice straight away.

“What was great about your training yesterday was how practical it was, thanks to your experience as a leader on board, so my staff could apply it the very next morning. It's a world of difference here!”
Office in Rotterdam, on-site hospitality training

Make a day of it

The Boei Feelgood Truck often joins on-site trainings. So your team gets not just the theory, but the experience too: specialty coffee, our feelgood quote board and that little extra people talk about for weeks.

  • On-site training
  • Feelgood Truck included
  • Custom give-aways
  • Fully tailored
Dare to ask,
we dare to answer
On to 9+ hospitality
julian@happierdays.nl Call 0172 255 215